This Privacy Policy applies to personal data processed by Int Labs in connection with:

• our website and landing pages
• contact forms, lead generation forms, and mailing lists
• client and participant onboarding
• simulations, workshops, courses, and learning programs
• research, innovation, and advisory engagements
• product demos, prototypes, and pilot programs
• digital communication channels, including email, phone, and WhatsApp
• automated support, scheduling, reminder, and chatbot experiences

This Privacy Policy does not govern third-party websites, platforms, or services that may be linked from our website or used in connection with our services. Those third parties have their own privacy policies.

Depending on how you interact with us, we may collect the following categories of personal data.

A. Information you provide directly, We may collect:

• full name
• company name
• job title or role
• email address
• phone number
• country or location
• program, workshop, or service interests
• enquiry details and message content
• booking, scheduling, or meeting information
• billing, invoicing, or procurement details
• feedback, survey responses, testimonials, and reflections
• any other information you choose to share with us

B. Website and device information, When you visit our website or digital properties, we may collect:

• IP address
• browser type and version
• device type and operating system
• approximate location derived from IP
• referral source
• pages viewed and time spent
• date/time of visits
• clicks, scrolls, and other website interaction data
• cookie identifiers and similar technologies

C. Program, workshop, and learning data, If you participate in Int Labs programs, simulations, or workshops, we may collect:

• registration and attendance records
• session participation data
• assignments, submissions, or responses
• simulation inputs and outputs
• scoring, completion, and learning progress data
• facilitator notes and evaluation records
• discussion contributions and collaboration activity
• pre- and post-program reflections, surveys, or assessments

D. WhatsApp and chatbot data, If you communicate with us through WhatsApp or a WhatsApp bot, we may collect:

• your WhatsApp phone number
• your WhatsApp profile name and profile photo, if made available to us
• message content you send to us
• files, images, voice notes, links, or other media you share
• timestamps and message interaction logs
• opt-in and opt-out status
• preferred language
• support, booking, or workflow selections
• chatbot responses, automation outcomes, and routing history
• conversation context needed to continue service or support interactions

E. Information from third parties, We may receive personal data from:

• your employer or sponsoring organisation
• event organisers or partners
• CRM, scheduling, analytics, email, or form platforms
• Meta / WhatsApp infrastructure and related service providers
• publicly available professional sources, such as company websites or professional networking platforms, where permitted by law

We collect personal data through:

• website forms and landing pages
• newsletter and mailing list sign-ups
• client and participant registration forms
• direct emails, calls, and meetings
• workshop participation and simulation tools
• surveys, interviews, and research activities
• cookies and website analytics technologies
• WhatsApp messages and chatbot flows
• information provided by client organisations or partners
• lawful third-party sources

We use personal data for the following purposes:

A. To provide our services, We may use your personal data to:

• respond to enquiries
• schedule meetings, demos, workshops, or consultations
• onboard clients, participants, and partners
• deliver simulations, learning programs, advisory work, and innovation services
• provide updates, reminders, logistics, and program communications
• operate digital tools, portals, and prototypes
• provide customer service and support

B. To operate WhatsApp communication and automation, We may use your data to:

• send replies to incoming WhatsApp messages
• provide support, information, or onboarding through WhatsApp
• send reminders, confirmations, and workflow updates
• route queries to the relevant team or automation flow
• maintain message continuity and service quality
• manage opt-in and opt-out preferences
• comply with WhatsApp Business and Meta platform requirements

Meta states businesses must obtain opt-in before messaging people on WhatsApp, and messages should be sent only to users who have opted in.

C. To improve our business and offerings, We may use your personal data to:

• analyse service performance and website usage
• improve user experience, program design, and communication quality
• evaluate engagement with workshops, simulations, and learning journeys
• build internal reporting and operational insights
• develop and test new services, products, and automations

D. For marketing and business development, Where allowed by law, we may use your data to:

• send newsletters, updates, insights, invitations, or relevant service information
• follow up on business enquiries
• share related offerings, content, or case studies
• maintain CRM records and relationship history

You can opt out of marketing communications at any time.

E. For legal, safety, and compliance purposes, We may use your personal data to:

• comply with applicable laws and regulations
• meet contractual obligations
• maintain security and prevent misuse
• protect our rights, systems, people, and business
• investigate complaints, fraud, abuse, or unlawful activity

Depending on where you are located and the applicable law, we may process personal data on one or more of the following grounds:

• your consent
• performance of a contract or steps requested before entering into a contract
• our legitimate interests in operating, improving, and securing our business
• compliance with legal obligations
• protection of vital interests
• other lawful bases permitted under applicable data protection law

If we rely on consent, you may withdraw your consent at any time, although this will not affect processing already carried out lawfully before withdrawal.

If you engage with Int Labs via WhatsApp:

• your messages are processed through the WhatsApp Business ecosystem and related Meta infrastructure
• we may use automation, chatbot logic, routing tools, or CRM integrations to respond and manage your requests
• we may retain conversation records for service continuity, quality control, training, compliance, and recordkeeping
• if you share sensitive or confidential information, you do so at your discretion unless explicitly requested as part of a legitimate service flow
• we may use message metadata and workflow outcomes to improve support and operational efficiency

Meta states that with the WhatsApp Cloud API, messages continue to be protected by Signal protocol encryption, and Meta’s documentation also sets privacy and security expectations for businesses using WhatsApp tools.

You should only contact us on WhatsApp if you are comfortable doing so. Please avoid sending highly sensitive personal data unless it is necessary and appropriate.

We do not sell your personal data.

We may share personal data with the following categories of recipients where necessary:

A. Service providers and processors

Such as providers of:

• website hosting
• analytics
• CRM and contact management
• email delivery
• cloud storage
• scheduling and event tools
• survey tools
• messaging and chatbot infrastructure
• payment, invoicing, and procurement systems
• security and IT administration

B. Group companies, contractors, and facilitators

Where relevant, we may share data with our employees, facilitators, consultants, contractors, and authorised team members who need access to perform their work.

C. Clients and sponsoring organisations

If you participate in a program sponsored by your employer or another organisation, certain information such as attendance, completion, engagement, or high-level program outcomes may be shared with that organisation as necessary for program delivery and reporting.

D. Partners and event collaborators

Where a program or event is jointly delivered with a partner, relevant personal data may be shared for coordination and delivery purposes.

E. Legal and compliance disclosures

We may disclose personal data if required to do so by law, regulation, court order, governmental authority, or where necessary to establish, exercise, or defend legal claims.

F. Business transfers

If Int Labs undergoes a merger, acquisition, restructuring, investment, asset sale, or similar transaction, personal data may be disclosed as part of that process, subject to appropriate safeguards.

Int Labs may operate across multiple countries, and our service providers may process personal data in jurisdictions outside your country of residence.

Because Int Labs works with organisations across Asia Pacific and may use international technology platforms and vendors, your personal data may be transferred to and processed in countries that may have different data protection laws from your own.

Where required, we will take reasonable steps to ensure such transfers are made subject to appropriate safeguards and lawful transfer mechanisms.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:

• service delivery
• program administration
• relationship management
• compliance and legal obligations
• dispute resolution
• security and fraud prevention
• internal recordkeeping

Retention periods may vary depending on the type of data and purpose. We may retain some information longer where required or permitted by law, or where reasonably necessary to protect our legitimate interests.

For WhatsApp and support conversations, we may keep records for continuity, auditing, troubleshooting, training, and compliance purposes, unless deletion is required by law or a valid request applies.

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• ensure site functionality
• remember preferences
• understand traffic and performance
• improve user experience
• measure campaign and website effectiveness
• support analytics and remarketing where permitted

You can usually control cookies through your browser settings. However, disabling some cookies may affect website functionality.

If you use a cookie banner or consent manager, this section should be aligned with the categories actually used on your site.

We take reasonable technical, organisational, and administrative measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, and destruction.

However, no system or transmission over the internet can be guaranteed to be completely secure. You are responsible for using care when sharing information with us, especially through digital channels.

Depending on applicable law, you may have the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request deletion of your personal data
• object to certain processing
• request restriction of processing
• request portability of your personal data
• withdraw consent where processing is based on consent
• opt out of direct marketing communications
• lodge a complaint with a relevant supervisory or regulatory authority

These rights are not absolute and may be limited by applicable law.

To exercise your rights, contact us at hello@int-labs.com. We may need to verify your identity before processing your request.

If you subscribe to our updates or otherwise receive marketing communications from us, we may send you information about our services, programs, events, insights, or related offerings.

You can opt out at any time by:

• clicking the unsubscribe link in the email, where available
• replying with an opt-out request
• contacting us at hello@int-labs.com
• following the relevant opt-out process on WhatsApp or other messaging channels

Please note that even if you opt out of marketing, we may still send service-related communications where necessary.

Our website and services are generally intended for business, professional, and organisational audiences. We do not knowingly collect personal data from children in violation of applicable law.

If you believe a child has provided personal data to us improperly, please contact us so we can investigate and take appropriate action.

Our website, forms, or communications may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of those third parties. You should review their privacy policies separately.

This includes third-party tools, Meta properties, WhatsApp services, scheduling platforms, analytics providers, and other connected systems.

Please do not send us sensitive personal data unless:

• it is specifically requested and necessary for a legitimate service purpose, and
• you are comfortable that it should be shared through the chosen channel

If sensitive data is required for a specific engagement, we will seek to handle it with appropriate safeguards.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

When we do, we will update the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent.